Privacy Policy

1. Who We Are

Teevo is operated by Teevo Limited (“Teevo”, “we”, “us”, “our”).

If you have any questions about this policy or your data, you can contact us at: hello@teevohq.com

2. The Data We Collect

We collect the following types of personal data:

Account Information

• Name
• Email address
• Username (automatically generated)
• Date of birth

Profile Information

• Profile photo
• Location (e.g. city or postcode)

Transaction Data

• Listings you create (item details, pricing, descriptions, images)
• Purchase and sales history
• Communications between users (including messages)

Payment Information

Payments are processed securely via Stripe.

We do not store your payment details (such as card numbers or bank details). Stripe may collect and process your payment data in accordance with their own privacy policy.

Delivery Information

• Name
• Shipping address
• Contact details required for delivery

Technical Data (Automatically Collected)

When you use Teevo, we may collect:

• IP address
• Device and browser type
• Usage data (pages visited, actions taken)
• Cookies and similar technologies (see Section 9)

3. How We Use Your Data

We use your data to:

• Create and manage your account
• Enable buying and selling on the platform
• Process payments and payouts
• Facilitate communication between users
• Arrange shipping and delivery
• Prevent fraud and ensure platform safety
• Verify product authenticity (e.g. serial number checks)
• Improve and optimise the platform
• Send service-related communications
• Send marketing communications (see Section 7)

4. Messaging and Content

Teevo allows users to communicate via in-platform messaging.

Messages are stored to enable transactions and support.

We may review or monitor messages where necessary to:

• Prevent fraud or abuse
• Enforce our terms
• Ensure platform safety

We do not use private messages for marketing purposes.

5. Sharing Your Data

We only share your data where necessary to operate Teevo.

Service Providers

We work with trusted third parties, including:

• Stripe (payments and payouts)
• Shippo (shipping services)
• Delivery partners such as DPD
• Supabase (database and authentication)
• Resend (transactional emails)
• Google Analytics (usage analytics)
• Netlify (website hosting)

These providers only process your data on our behalf and under strict contractual obligations.

Between Users

When you buy or sell an item, we share necessary information (such as name and delivery address) with the other party to complete the transaction.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contractual necessity – to provide the Teevo platform
• Legitimate interests – to improve the service and prevent fraud
• Legal obligations – for compliance (e.g. financial regulations)
• Consent – for marketing communications

7. Marketing Communications

We may send you emails about:

• Platform updates
• New features
• Relevant promotions

You can opt out at any time by:

• Clicking “unsubscribe” in emails
• Contacting us directly

8. Data Retention

We retain your data only as long as necessary.

Typical retention periods:

• Account data: retained while your account is active
• Transaction data: retained for 6 years (legal and tax requirements)
• Messages: retained for up to 2 years for support and safety
• Technical data: retained for analytics purposes (typically 12–26 months)

We may retain data longer where required by law or to resolve disputes.

9. Cookies

We use cookies and similar technologies to:

• Ensure the platform functions properly
• Analyse usage and improve performance
• Enhance user experience

We plan to implement a cookie consent tool as the platform evolves.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

You can exercise these rights by contacting us at hello@teevohq.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information.

However, no system is completely secure, and we cannot guarantee absolute security.

12. Age Restrictions

Teevo is intended for users aged 18 and over only.

We do not knowingly collect data from individuals under 18.

13. Geographic Scope

Teevo currently operates in the United Kingdom.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes where appropriate.